Shipping policy

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Last updated: 16 August 2025

Shipping Policy

DOREMi Sound & Light Sdn Bhd ("we", "us", or "our") operates www.doremionline.com.my. This policy explains how we manage order processing, delivery timelines, shipping fees, and related logistics matters.

1. Shipment Processing Time

All orders placed before 2:00 PM, Monday to Friday (excluding public holidays), will be processed within 1–3 business days.

During peak festive or promotional periods, processing and delivery times may be slightly delayed due to high volume.

  • Peninsular Malaysia: 3–5 working days
  • Sabah / Sarawak: 3–7 working days

We recommend placing orders at least 2 weeks in advance during major festivals such as Hari Raya, Chinese New Year, or Deepavali.

2. Shipping Rates

Shipping charges are calculated at checkout based on the total weight and delivery location of your order.

3. Delivery Address

We currently ship to valid street addresses within Malaysia only. We do not deliver to P.O. Boxes or international addresses.

4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive an email with tracking number and courier details. Please allow 24 hours for the tracking number to become active.

Tracking can be done via Tracking.my.

5. Damaged or Lost Parcels

We are not liable for any products lost or damaged during transit. In such cases, please contact the courier company directly to file a claim.

Tip: Please take a photo of your parcel before opening to support any claim, if needed.

6. Receiver Information

If you need to update the receiver's name, phone number, or address, please contact us before your order is shipped. Once shipped, changes must be made directly with the courier.

7. Delivery to Multiple Addresses

We can only deliver to one address per order. If you wish to send items to multiple locations, please place separate orders.

8. Packaging Notes

Orders are shipped using our standard packaging. Requests for special packaging may incur additional fees.

9. Delivery Hold Rights

We reserve the right to withhold or delay shipment if we suspect payment issues or cannot verify the identity of the recipient.

For shipping inquiries, please contact us at +603-40419108 or email onlinestore@doremi.com.my.