DOREMi Sound & Light Sdn Bhd ("us", "we", or "our") operates http://www.doremionline.com.my (the "Website").
SHIPMENT PROCESSING TIME
All orders will be processed to ship out from our warehouse within 1-3 business days (s) if they are placed before 2 p.m., Monday – Friday, excluding public holidays.
During peak sale / promotional periods, our delivery may take slightly longer than the usual lead time due to heavy surges in online orders.
Peninsula Malaysia: Additional 3-5 working days for your order to arrive.
Sabah / Sarawak: Additional 3-7 working days for your order to arrive.
It is advised to place your order 2 weeks in advance for festive periods such as Hari Raya, Chinese New Year, Deepavali, etc.
Shipping charges for your order will be calculated and displayed at checkout. Delivery Charges will be calculated based on the weight of the Order received.
SHIPMENT TO ADDRESSES
Currently, we will only send orders to street addresses in Malaysia. Orders from any other addresses apart from the mentioned will be rejected. We are unable to ship to any International address.
As soon as your item(s) have shipped, we'll send you a Shipment Confirmation email that includes your carrier and a carrier tracking number. You can trace your order with Tracking.my. The tracking number will be active after 24 hours.
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Noted: We would like to advise customers to take a picture of the box before opening it so that they can make claims if there’s any problem
CHANGES OF THE RECEIVER INFORMATION
Respective customer is to notify us immediately of any changes to his/her receiver information. No changes will be made after the product is shipped out. Respective customers shall contact third-party courier service for changes in the receiver's information.
MULTIPLE ADDRESS DELIVERY
We are currently only able to deliver to one delivery address per order. If you'd like to deliver to multiple addresses, please place a separate order for each address.
We deliver all orders using our standard packaging materials. Any special packaging as requested by the customer is subject to additional charges.
We reserve the right to withhold delivery of the products to the customer if it has any doubts whatsoever as to the Customer's creditworthiness or insufficient identification. This policy was last updated on May 21, 2019. If you have any questions or concerns about this shipping policy, please call us at +603 - 4041 9108.