Last Updated: 16 August 2025

DOREMi Sound & Light Sdn Bhd ("we", "our", or "us") respects your privacy and is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website at www.doremionline.com.my (the "Site") or use any of our online services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal data:

• Your name, contact number, email address, billing and shipping address
• Account details (if you register an account with us)
• Payment details (e.g. iPay88, Atome, bank deposit via Maybank)
• Order and purchase history
• Communications with us via forms, emails, or live chat
• Information collected via cookies and tracking tools (e.g. Google Analytics)
• Resume or personal details submitted via our career form

2. How We Collect Your Data

We collect data directly from you when you:

• Place an order or make a payment
• Register for an account
• Subscribe to our newsletter or fill in any form
• Contact us by email, phone, or chat
• Apply for a job through our website
• Use or browse our website (via cookies and analytics tools)

3. Why We Collect and Use Your Data

Your personal data is collected and used for the following purposes:

• To process, deliver, and manage your orders
• To communicate with you regarding your purchases, account, or support requests
• To provide updates on shipping, returns, or payments
• To personalise your experience on our website
• To improve our website and services
• To send promotional emails (only if you opt in)
• To process job applications (for career submissions)

4. Cookies and Analytics

We use cookies and similar tools to improve your experience on our site. This includes tracking how you use the Site (e.g. device info, browser type, IP address) via tools like Google Analytics.